Frequently Asked Questions

Got questions about something? We have the answers.

How much are my shipping costs?

Shipping costs are 5 euros per shipment within the Netherlands.
What is the delivery time?

At the moment the invoice is paid, the order is sent with a track & trace code. At the moment it is received by PostNL, it is often delivered within 48 hours.
What if I am not at home when my order is delivered?

Many of our packages are sent as a letterbox package. This means that you do not have to be home to accept the package. If the order is delivered in a package, you will receive a note from PostNL through the letterbox with instructions.

What payment methods do you have?

At this moment we only have the payment option to transfer via IBAN.
If I return my purchase, will I get my money back?

As soon as the product is returned unused, undamaged, odorless, on time and correctly, you will receive a refund of the purchase price and the shipping costs paid.
What is our return policy?

If you would like to exchange or return something, you can email info@tamaska.eu to register your product. We will then send you a return form and further information.